Terms of Use

1. Purpose and scope

PROMO SCÈNE is a Québec directory of event talent and services. PROMO SCÈNE brings together, in one place, the artists, venues, and services that bring events to life across Québec, making it easier to discover, compare, and get in touch between people organizing an event and those offering the services needed to make it happen. PROMO SCÈNE is operated by Julien Sirois, a self-employed individual. PROMO SCÈNE is not a booking agency: the site lets visitors discover providers and contact them directly; PROMO SCÈNE is not a party to, and does not intervene in, any agreement between a visitor and a provider.

These terms apply to anyone using the PROMO SCÈNE website (the "Site"), whether simply browsing it, holding a provider account, or holding an administrative or internal account.

2. Acceptance of these terms

By creating an account on the Site, or by explicitly accepting these terms when prompted to do so, you confirm that you have read them and agree to be bound by them. If you do not agree, you must not create an account or use any feature that requires acceptance. Simply browsing the public directory does not require an account.

3. User accounts

PROMO SCÈNE offers two categories of accounts: provider accounts (section 4) and administrative or internal accounts (section 5). Each account is tied to a single email address and protected by a password that only you choose and know; PROMO SCÈNE never generates or sends a password on your behalf. You are responsible for keeping your credentials confidential and for any activity carried out through your account.

4. Provider accounts

A provider account can be created in two ways: through voluntary self-service sign-up on the Site, or following an invitation sent by a PROMO SCÈNE administrator. By creating or accepting a provider account, you confirm that you have the legal capacity to enter into an agreement and agree to provide accurate, up-to-date information, both about your account and your listing. A provider account lets you create, manage, and submit a listing, publish events tied to it, and receive contact requests forwarded by visitors.

5. Administrative and internal accounts

Some accounts are created by invitation from an active administrator to allow the administration or operation of the platform (for example, reviewing submitted listings, managing Site settings, or inviting other users). An administrative or internal account is not, merely by being created, a provider account, and does not imply operating a listing; the sections of these terms that specifically concern listings, events, or commercial subscriptions (sections 4, 7–10, 12) apply to such an account only if it actually uses those features. An administrative or internal account remains subject to the generally applicable sections of these terms (notably 1–3, 6, 13–22).

6. Accuracy and security of account information

You agree to keep the information associated with your account up to date and to notify us within a reasonable time of any unauthorized access you become aware of. PROMO SCÈNE may require confirmation of your email address before an account is fully activated.

7. Provider listings and content

A new listing is submitted for PROMO SCÈNE's approval before it is published in the directory. The provider remains fully responsible for the accuracy, legality, and relevance of the information and content they submit, including any media (photos, videos) attached to their listing. Depending on the nature of a change and the listing's status, PROMO SCÈNE may require it to go through a new review before it is reflected publicly, or may request a correction. PROMO SCÈNE may also refuse, suspend, or remove a listing that does not comply with these terms.

8. Approval process

A listing moves through the following statuses: draft, submitted for review, then, depending on PROMO SCÈNE's decision, correction requested, approved, or rejected. A listing for which a correction was requested, or that was rejected, can be edited by the provider and resubmitted. Some information on an already-approved listing cannot be edited directly by the provider; PROMO SCÈNE may then reopen the listing to allow a correction. Other information, notably the services offered, can be updated by the provider at any time, without requiring a new review. PROMO SCÈNE may explain its decision but is not required to do so beyond what applicable law requires.

9. The PROMO SCÈNE APPROVED badge

The "PROMO SCÈNE APPROUVÉ" badge is granted at PROMO SCÈNE's sole discretion, following an in-person meeting with the provider. This badge is independent of any commercial subscription. It indicates only that such a meeting took place and that PROMO SCÈNE chose to grant this distinction under its own internal criteria; it is not a professional certification, a guarantee, an assurance of quality, or legal or financial advice, and must not be interpreted as such.

10. Events

A provider may publish events tied to their listing. The organizer or provider who publishes an event remains fully responsible for the accuracy of the information published (dates, times, locations, and other details). This information may change after publication. We encourage visitors to confirm important details with the organizer before relying on them, particularly before travelling.

11. Communications, forms, and email subscriptions

The Site offers a form to contact a provider directly about their listing, as well as a general contact form to reach PROMO SCÈNE. The Site also offers, on an opt-in basis, a weekly summary of events by email and a subscription to follow a specific provider's new public events. Both of these subscriptions require confirming your email address and can be cancelled at any time using the unsubscribe link included in every email. How information submitted through these forms and subscriptions is handled is described in our Privacy Policy.

12. Commercial subscriptions and public visibility

Certain PROMO SCÈNE features, including the publication of a provider listing, require a paid subscription. Subscriptions are offered on a monthly or annual billing cycle, at the price shown at the time of subscription, plus applicable taxes.

Unless otherwise indicated at the time of subscription, the subscription continues until cancelled and fees are charged automatically at the beginning of each new billing cycle according to the selected cycle.

Payments and payment method management are handled through Stripe services. Sensitive payment card information is entered in Stripe's environment. PROMO SCÈNE does not collect or store full payment card numbers or CVV/CVC security codes. Certain billing information, payment information and accounting records may nevertheless be retained in accordance with the Privacy Policy.

The provider may manage the subscription and disable future renewal using the online features provided for that purpose. When the cancellation applies only to future renewal, the subscription normally remains in effect until the end of the period already paid for.

Disabling future renewal does not normally result in a prorated refund for the period already paid when the service remains available until the end of that period. However, any refund, restitution, credit, cancellation right or other remedy required by applicable law remains fully applicable. Nothing in these Terms limits any right that a person cannot legally waive.

A failed payment does not necessarily result in an immediate loss of visibility when a subscription period has already been paid for. The listing may remain visible until the end of the period actually paid for while the payment issue is being resolved. When the subscription ends or is no longer eligible for public visibility, the listing ceases to be displayed publicly.

Public visibility of a provider listing also remains conditional on approval of the listing by PROMO SCÈNE and on the account remaining active. A listing may therefore cease to be visible even when a period has been paid for if the account is suspended, is subject to a deletion request, or is otherwise no longer eligible for publication under these Terms.

Disabling or suspending the public visibility of a listing does not affect any retention obligations PROMO SCÈNE may have regarding certain billing information, accounting records, proof of consent or other information that must be retained under applicable law and the Privacy Policy.

13. Acceptable use

You agree not to: provide false or misleading information; submit unlawful, defamatory content, or content that infringes a third party's rights; use the Site to harass or impersonate a person or organization; attempt to circumvent the Site's security, rate-limiting, or verification measures; use automated means to bulk-extract the Site's content without authorization.

14. Intellectual property

The PROMO SCÈNE name, its logo, and the elements of the Site that do not belong to its users are protected and may not be reproduced without authorization. You retain rights to the content you submit (text, media) and grant PROMO SCÈNE a non-exclusive licence to display it on the Site for the purposes for which you submitted it.

15. User-submitted content

You are solely responsible for the content you submit to the Site, whether in a listing, an event, or a message sent through a form. PROMO SCÈNE may remove content that violates these terms or applicable law, without being required to do so in every case.

16. Service availability

PROMO SCÈNE does not guarantee that the Site will be available at all times, error-free, or uninterrupted. The Site may be modified, temporarily suspended, or interrupted, including for maintenance purposes.

17. Suspension and termination

PROMO SCÈNE may suspend an account that violates these Terms. When an account is suspended, access to features related to managing the provider listing may be restricted and the listing may immediately cease to be displayed publicly.

Suspension of an account does not automatically cancel the commercial subscription or result in a refund. The account holder nevertheless retains access to the features necessary to manage or cancel the subscription in accordance with section 12 of these Terms.

You may request the deletion of your account at any time using the feature provided within your account. The request is recorded immediately. Once recorded, the account is placed in deletion-requested status, access to provider listing management features is restricted, and the listing ceases to be eligible for public display.

When a recurring subscription is associated with the account, PROMO SCÈNE takes the necessary steps to disable future renewal at the end of the current period, without immediately ending the period already paid for and without automatically triggering a refund.

A 30-day grace period applies from the date of the deletion request. After this period, the account becomes eligible for PROMO SCÈNE's final processing, which may include anonymization of the account and removal or cleanup of certain content. This processing is not necessarily performed exactly on the thirtieth day.

There is currently no self-service feature that allows a deletion request to be cancelled once it has been recorded.

Certain data may be retained after account deletion or anonymization where it remains necessary for accounting, tax, legal, security or evidentiary obligations, including certain accounting records and proof of consent. The applicable retention rules are described in greater detail in the Privacy Policy.

18. Third-party links and services

The Site may contain links to, or reference, sites or services operated by third parties (for example, a provider's or venue's website). PROMO SCÈNE has no control over such third-party sites and services and is not responsible for them.

19. Limitation of liability

PROMO SCÈNE acts as an intermediary between visitors and listed providers and is not a party to any agreement they enter into with each other. PROMO SCÈNE does not guarantee the availability, quality, accuracy, or legality of services offered by listed providers, nor the accuracy of information relating to published events. To the fullest extent permitted by applicable law, PROMO SCÈNE's liability to you for any damages related to your use of the Site is limited.

20. Changes to these terms

These terms may change. Any new version is published separately, under a new version number, and does not affect acceptances already recorded for a prior version. Where the nature of the changes requires it, PROMO SCÈNE may ask account holders to explicitly accept the new version before continuing to use certain features.

21. Governing law

These terms are governed by the laws applicable in the province of Québec and the laws of Canada applicable therein.

22. Merchandise store (Fourthwall)

Browsing the PROMO SCÈNE store's catalog and product pages happens directly on promoscene.ca, using our partner Fourthwall's technical interface. When you choose to complete an order, you are redirected to Fourthwall's secure environment, at boutique.promoscene.ca, where your order, payment, production, shipping, and the customer service relating to that order are handled by Fourthwall.

Fourthwall acts as the Merchant of Record for products sold in the store — a role Fourthwall officially confirms it holds for its sales, payments, and applicable taxes. Fourthwall processes payment for your order and handles applicable taxes as part of that role. Production of the products, often made to order, as well as their shipping, is carried out by Fourthwall or by its production partners.

Your order is also subject to Fourthwall's applicable terms of sale, privacy policy, and returns policy, which we invite you to review before making a purchase. These policies supplement these terms and do not have the effect of setting aside any rights or protections you cannot legally waive under applicable Québec law, notably the Consumer Protection Act.

The specific details relating to store orders — including production and delivery timelines, shipping fees, applicable taxes and duties, cancelling an order, defective, damaged, or incorrect items, lost packages, sizing and exchanges, and returns and refunds — are described in our Sales, Shipping and Returns Policy, available on the Site.

Support relating to an order already placed is primarily handled through the support mechanism put in place by Fourthwall. If an issue cannot be resolved that way, you may also contact PROMO SCÈNE using the Site's general contact form.

23. Contact us

For any question about these terms, you may reach us using the general contact form available on the Site.