Sales, Shipping and Returns Policy

1. Scope

This Sales, Shipping and Returns Policy applies exclusively to merchandise purchases made through the PROMO SCÈNE store, technically operated by our partner Fourthwall. It supplements PROMO SCÈNE's Terms of Use and Privacy Policy and does not replace them.

2. Browsing products and redirection to Fourthwall

The store's catalog and product pages are displayed directly on PromoScène.ca's own pages, using Fourthwall's technical interface. When you choose to complete an order, you are redirected to Fourthwall's secure environment, at boutique.promoscene.ca, where the order, payment, production, shipping, and support relating to that order are handled by Fourthwall.

3. Source of prices, availability, and currency

Product prices, availability, and descriptions come directly from Fourthwall's catalog. Prices shown on PromoScène.ca are expressed in Canadian dollars (CAD), calculated by Fourthwall. Applicable taxes, shipping fees, and any other applicable charges, along with your order's final amount, are confirmed in Fourthwall's payment environment before you complete your purchase.

4. Fourthwall's role in your order

Fourthwall acts as the Merchant of Record for products sold in the store — a role Fourthwall officially confirms it holds for its sales, payments, and applicable taxes. In that capacity, Fourthwall processes payment for your order, handles applicable taxes, and, together with its production partners, manufactures and ships the products ordered. This status does not have the effect of setting aside any rights or protections you cannot legally waive under applicable Québec law.

5. Made-to-order products

Many store products are manufactured on demand after your order is confirmed, rather than drawn from existing inventory. This production method can affect production timelines as well as the conditions applicable to cancelling, exchanging, or returning a product, described further below in this policy.

6. Order confirmation and tracking

An order confirmation is sent to you by Fourthwall once your order is completed. Tracking your order's status, including production and shipping, is available through Fourthwall's own confirmation and tracking tools.

7. Shipping fees, timelines, and applicable taxes or duties

Production and delivery timelines, shipping fees, and any applicable taxes, customs duties, or import charges may vary depending on the product ordered and the order's destination. These are shown and confirmed in Fourthwall's checkout flow before you complete your purchase. PROMO SCÈNE does not guarantee any timeline or fee that is not itself guaranteed by Fourthwall.

8. Cancelling an order

Whether an order can be cancelled depends on its processing status, notably whether it has already entered production. To request that an order be cancelled, contact Fourthwall support as soon as possible at https://help.fourthwall.com/. An order that has already entered production may no longer be cancellable.

9. Defective, damaged, or incorrect items

If you receive an item that is defective, damaged, or different from what you ordered, contact Fourthwall support as soon as possible, following the process described at https://help.fourthwall.com/frequently-asked-questions/shipping-and-orders/returns-refunds-and-quality-issues.

10. Lost packages

If your package is not delivered within a reasonable time after shipping confirmation, or if tracking shows an issue, contact Fourthwall support, which handles lost-package requests through its own mechanisms.

11. Sizing and exchanges

A size guide is generally available on the relevant product page before purchase. If an item you received does not match the expected size, the applicable exchange process is described at https://help.fourthwall.com/frequently-asked-questions/shipping-and-orders/returns-refunds-and-quality-issues.

12. Returns and refunds

The conditions applicable to returns and refunds, including timelines and eligible product categories, are those described by Fourthwall at https://help.fourthwall.com/frequently-asked-questions/shipping-and-orders/returns-refunds-and-quality-issues. PROMO SCÈNE invites you to review that page before making a purchase, as these conditions may vary and are updated directly by Fourthwall.

Nothing in this policy or in Fourthwall's policies limits any right to a return, cancellation, refund, or other remedy that you cannot legally waive under applicable Québec law, notably the Consumer Protection Act.

13. Support process

Fourthwall support is the main channel for any question relating to a store order, including production, shipping, returns, and refunds. You can reach it at https://help.fourthwall.com/.

If an order-related issue cannot be resolved through Fourthwall support, you may contact PROMO SCÈNE using the Site's general contact form, as an additional recourse.

14. Mandatory Québec consumer rights

This policy and the Fourthwall policies referenced in it supplement the rights otherwise guaranteed to you by law and do not replace, limit, or waive them on your behalf. Any limitation, exclusion, or condition set out in this policy remains subject to the mandatory rights provided by applicable law, notably the Consumer Protection Act.

15. Fourthwall's policies

Your order is also subject to Fourthwall's terms of sale and privacy policy:

Fourthwall Terms of Service: https://fourthwall.com/legal/terms-of-service Fourthwall Privacy Policy: https://fourthwall.com/legal/privacy-policy

These policies govern Fourthwall's handling of your order and supplement this policy without replacing it.

16. Changes to this policy

PROMO SCÈNE may change this policy to reflect, among other things, changes to the store, its practices, or applicable requirements. Any new version is published separately under a new version number.

17. Contact us

For any question about an order already placed, contact Fourthwall support first at https://help.fourthwall.com/. For any other question about this policy, you may reach us using the general contact form available on the Site.